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SHIPPING & DELIVERY

To reduce our environmental impact and production waste, Loyal Footwear is either produced in small batches, or made to order in Hoboken, New Jersey. 

If purchasing made to order, the process takes between 2-3 weeks. Please allow additional days for delivery, depending on the shipping service you select at checkout.

Pairs in stock will ship out in 1-2 business days from when the order is place.

 

What is the lead time?

Our made to order process takes between 2-3 weeks. Please allow additional days for delivery, depending on the shipping service you select at checkout.


We always do our best to get your pair to you as soon as possible, but if you have any questions regarding your order and delivery, please email support@loyalfootwear.com


What’s the status of my order?

You can email us at support@loyalfootwear.com and we can tell you where the shoes are at in the manufacturing process, and even take photos if you wish!

You will receive an automated email containing tracking information as soon as your order ships. Please note that it may take up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”


Can you rush ship my order?

We can only make your order the same pace we make the other shoes, as we are only a team of 5 staff plus 2 co-founders. If you wish for us to ship UPS express, please coordinate with support@loyalfootwear.com



Am I responsible for paying customs fees when my international order arrives?

It is the customers responsibility to pay duties and taxes when the goods reach your country. Please note for Canada and Mexico our products fall under NAFTA so you will receive a discounted rate in accordance with this law. If you ship your items UPS you should expect to be invoiced from UPS before your products are delivered. If you ship USPS typically a note is left to settle duties and taxes before the package is released. It is important you include your phone number and correct email address at checkout so customs can reach you quickly.


How much does shipping cost?

We ship our shoes via USPS or UPS both Domestic and International. The cost of shipping is automatically calculated at checkout using your shipping address. The cost of shipping does vary depending on where your package is being shipped to.


How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships. Please note that it may take up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

What if my package is lost or missing?

Unfortunately we do not replace stolen packages marked as delivered. However we do offer help locating a lost or missing package. Please see below for instructions based on the service you selected at checkout.


For USPS Domestic -

It is very rare that we experience a permanently lost package in the US. They typically just need to be tracked down. If you do not have issues with package theft at your location please first speak with your delivery courier to see where and when the package was left. Next, go to your local USPS distribution center to check for a package hold or miss delivery. Please take your tracking number and Government ID with you. If your package has not yet been found, for further assistance please reach out to USPS 1-800-ASK-USPS to file a missing package claim.

In the case that your package was returned to us we will reach out to you to reship.  

UPS -

UPS is a very reliable domestic delivery service. If you have not received your delivery please contact your UPS at 1 (800) 742-5877 for a delivery update.



RETURNS & EXCHANGES

Can I return a pair of shoes I just received?

We are happy to facilitate a return for a store credit or exchange.

First email our Customer Support team at support@loyalfootwear.com to get the process started and to receive a return label. We will be able to accept returns that are unworn and in good condition within 14 days of delivery. Once we receive the shoes, we will be able to give you a store credit to use for your next order.



How can I exchange a pair of shoes I just received?

Items returned within 14 days of receipt in an unworn condition are exchangeable for a different size or color. 


Please email Customer Support team at support@loyalfootwear.com to get the process started. We are happy to hear what size shoes you normally wear, and more about you so we can advise you on which Loyal Footwear shoe size will  best fit you. Once we determine what shoe size you need in the style you wish, we will put in the order, and it will be exchange within 7 days for domestic orders.

Items marked as final sale, or free gifts, or promotional items with retail value will not be exchangeable.


Do you offer refunds?

We currently do not offer refunds. Your shoes are made to order, and we do not carry inventory. We want to craft a great fitting shoe for you, so we are happy to exchange for alternate sizes until we find a fit that you feel great in! We’re committed to making you a great fitting shoe, and we’ll be delighted if you commit to purchasing from us and supporting women makers in the USA.