Fit & Sizing
All of our shoes run true to size. Please view our sizing guide below.
Size 4 or Size 12? We plan to expand our size offerings in 2019.
Will we offer different widths?
Our shoes are designed to be soft and flexible, and will accommodate wider and narrower widths. In the future we intend to offer extended sizing. So stay tuned!
Women’s US 5 = 36
Women’s US 6 = 37
Women’s US 7 = 38
Women’s US 8 = 39
Women’s US 9 = 40
Women’s US 10 = 41
Women’s US 11 = 42
General Questions & Care
Where do you make your shoes?
We design and make our shoes in our factory, in Hoboken, New Jersey.
Can I try on your shoes somewhere?
A selection of our shoes are currently stocked at MooShoes in NYC, and at ANNA store in Park Slope, Brooklyn. Hit them up to see what's currently available in-store!
You can also reach out to firstname.lastname@example.org to schedule an appointment to come visit the factory showroom in Hoboken to try on shoes.
Do you do repairs?
We will offer a 100 day warranty on shoes that were reasonably worn that have manufacturing defects. Please email us photos of the shoes and the condition to email@example.com to start the process.
We stand behind our shoes- our amazing team of shoemakers handcraft each pair of Loyal footwear in small batches or as they are ordered. If you feel you may have received a damaged or defective product, please contact us at firstname.lastname@example.org to start our exchange process.
Wear and tear, and how to care for your shoes
Each pair of shoes are handmade and after wear, at some point need to be repaired. Each pair of shoes will wear differently from person to person and vary between styles. There are many factors that will determine the way our shoes wear such as terrain, weather, and use.
Stains, scratches, water damage, wear in the toe and repair to the outer sole are all considered normal wear and tear.
Air out your shoes and allow a few days in between each wear if you wish for your shoes to last longer. If you get them wet in the rain, place paper towels or newspapers inside the shoes to soak up the moisture.
Our plant-based textile crinkle metallics will crackle and soften with wear, taking on a lovely patina and molding to your foot.
We recommend waterproofing sprays for Ultrasuede or the plant-based textile. The microfiber vegan leathers can be polished with a soft cotton cloth using any shoe polish or shoe wax to keep the surface clean and water resistant.
For all shoes, simply use a damp cloth to wipe away stains.